General

• All file names must begin with the student's EID
  • This helps us reconcile plots submitted under the wrong EID on ImagePro
• All prints must be submitted as a flattened PDF
  • Other filetypes frequently have errors in printing
• Due to plot volume and drying time, students are allowed to pick up their plots later
  • Unclaimed plots are placed on the table near the plotters for later pickup
  • Any unclaimed plots are recycled Friday at close and you will still be charged
• Plots over 72” are not advised and will not be given a refund or reprint if there are issues in the print
  • It is suggested that prints over 72” are paneled down into smaller drawings
  • Consider limiting your plot to 60" on one side and sending the file through the HP plotter

Pricing & Payment

A What-I-Plotted statement is sent on a weekly basis directly to your email for you to review the itemized charges . Those and those charges are sent to your What-I-Owe account each monthweekly. More information for What-I-Owe can be found on Understanding WIO Charges.

Pricing may be found on Plotting Costs & Estimates as well as being posted in the Technology Lab.

Charge Issue Disputes

Any charge If you notice an issue on your What-I-Plotted statement, you must reach out trig@utexas.edu for assistance.

Quality Issue Disputes

If your plot has quality issues this is likely a result of your file or the plotting equipment. Technology Lab staff can assist you in identifying where the issue originated from and will work with you to resolve it or document the incident.

File Issues

The submitter is responsible for the cost of the plot if the issue falls within the list of potential issues below. If the file is changed and submitted, the submitter is responsible for the cost of the initial plot and the corrected plot.

Quality problems may be indicative of a issue with the file. Those issues may present themselves in multiple ways:

• Layers that are not flattened
  • Visit PDF Tips
• Fonts that are not embedded
  • Visit PDF Tips
• Incorrect color profile
  • Visit How to Control Color
• Jams & tears due to plot length over 72" or full-saturation on thin paper

Equipment Issues

The submitter is responsible for notifying Technology Lab staff of equipment issues as soon as they are noticed. Any plots submitted after the initial report until the issue is resolved will be subject to administrative review to determine a final discounted cost across all affected submitters.

Please report any quality issues to Technology Lab staff ASAP. Examples:

• Streaks
• Smudges