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If a user is unable to use DUO for any reason, they'll need to be routed to the Service Desk (512-475-9400). 

Documentation

DUO Public Knowledge Base

DUO Two Factor Authentication article KB0017056

8/22/2018 FYI on DUO

Guest EIDs

Guest EIDs cannot use or register for DUO, convert these to Resource accounts.

UTMail Business Account

As of 10/09/2018, two factor authentication is required to use a business class UTMail account. Note that this is managed through Google - DUO is not used for UTMail access. 

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