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In August 2020 UT Libraries moved to a single ticketing system to capture and route questions and areas in need of assistance.
The ticketing system requires an EID and Duo login.
Areas of focused assistance include:
Operations
Human Resources
Sales
Finance
Marketing
IT Support
Customer Service
Software development
Legal
Other
https://enterprise.login.utexas.edu/idp/profile/SAML2/Unsolicited/SSO?execution=e1s1
INFORMATION TECHNOLOGY
UT WIDE IT
ITS Alerts: http://www.utexas.edu/its/alerts/main.php for updates on ITS status (includes VoIP phone service)
UTL IT
Submit a ticket :
https://jiraenterprise.liblogin.utexas.edu/servicedeskidp/customerprofile/portalSAML2/21/create/28Unsolicited/SSO?execution=e1s1
Use the official support channel to request assistance. That is always linked in Sharepoint in the “Help” tab on the right side of the screen. Please refrain from directly emailing the staff for support.
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