INFORMATION TECHNOLOGY
UT WIDE IT
ITS Alerts: http://www.utexas.edu/its/alerts/main.php for updates on ITS status (includes VoIP phone service)
UTL IT
Submit a ticket : https://jira.lib.utexas.edu/servicedesk/customer/portal/21/create/28
Use the official support channel to request assistance. That is always linked in Sharepoint in the “Help” tab on the right side of the screen. Please refrain from directly emailing the staff for support.
If you are unable to submit a ticket, email or call Library Information Services and let them know you were unable to submit a ticket. 495-4115 or mcs@lib.utexas.edu
BATTLE HALL FACILITIES
Submit a ticket to Facilities Service Center (WE ARE ZONE 2). Make sure that you add Hannah Jarzombek as the alternative contact.
After hours and weekend emergencies call 471-0043 and press 3
Elevator issues call Zone 2 471-0043
UT LIBRARIES SERVICES
UT LIbraries Staff Sharepoint web page: https://utexas.sharepoint.com/sites/UTLibraries/sitepages/home.aspx
(former site: http://staff.lib.utexas.edu) ITS Alerts: http://www.utexas.edu/its/alerts/main.php for updates on ITS status (includes VoIP phone service)
Inter Library Services 495-4134
Information and Research help 495-4250
Library Copier Services 495-4239
PCL
PCL circulation (general) 495-4300
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/wiki/spaces/apl/pages/80154228
Inter Library Services 495-4134
PCL Information and Research help 495-4250
Library Copier Services 495-4239
Library Information Services (formerly Microcomputer Services (MCS)) 495-4115 or mcs@lib.utexas.edu
Library Information Services (formally MCS https://libraries.austin.utexas.edu/fiti/mcs/default.aspx) homepage:
https://utexas.sharepoint.com/sites/UTLibraries/LIT/SitePages/Home.aspx
Submit a help request form at: https://libraries.austin.utexas.edu/fiti/mcs/srvreq/Lists/Service%20Requests/NewFormCustom.aspx
Elevator issues call Zone 2 471-0043
Facilities Service Center: maintenance 471-0043 WE ARE ZONE 2 (make sure you post the issue on the white board, your initials, date and time and tell your supervisor)
After hours and weekend emergencies call 471-0043 and press 3