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- Confirm that you are using a department-supplied computer. Printing is not permitted from personal computers. If you are using a personal computer you must print from either a departmental computer or from the print terminal in the South Copier Room (UTA 5.462)
- Confirm that you are on the "utexas" network (not "utguest") either by verifying that you have a wired connection or by checking your wi-fi settings
- Confirm that you are attempting to print to a printer with one of the following names: "INFO-SOUTH-BW-5.462", "INFO-STAFF-Color-5.330", or "INFO-MAIL-BW-5.526"
- If these printers are not available to you and you have followed the preceding steps, please send an email to help@ischool.utexas.edu
- If your computer does not print with all of the above confirmed, please send an email to help@ischool.utexas.edu
- If your print job is time sensitive we recommend that you utilize the print terminal computer in the South Copier Room (UTA 5.462)
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Troubleshooting steps for 5th floor printers |