UT LIbraries Staff web page: http://staff.lib.utexas.edu
...
UTL SHAREPOINT: https://utexas.sharepoint.com/sites/UTLibraries/SitePages/Home.aspx
NOTE: In August 2020 UT Libraries moved to a single ticketing system to capture and route questions and areas in need of assistance.
The ticketing system requires an EID and Duo login.
Areas of focused assistance include:
Operations
Human Resources
Sales
Finance
Marketing
IT Support
Customer Service
Software development
Legal
Other
https://utexas.sharepoint.com/sites/UTLibraries/LIT/SitePages/Service%20Request.aspx
INFORMATION TECHNOLOGY
UT WIDE IT
ITS Alerts: https://it.utexas.edu/ for updates on ITS status (includes VoIP phone service)
PCL circulation (general) 495-4300
PCL circulation supervisor Margaret Alvarado 495-4302
PCL circulation Circulation Services listserv lib-circh@utlists.utexas.edu Ex. use to see if anyone has extra rubber bands Courtesy Borrowers 495-4305
/wiki/spaces/apl/pages/80154228
Inter Library Services 495-4134
PCL Information and Research help 495-4250
Library Copier Services 495-4239
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UTL IT
Submit a ticket- there are 2 ways to access the ticketing system 1) use the LIT Help Request icon in your dock or 2) use the link offered on the UTL Sharepoint website:
https://utexas.sharepoint.com/sites/UTLibraries/LIT/SitePages/Service%20Request.aspx
Use the official support channel to request assistance. Please refrain from directly emailing LITS staff for support.
If you are unable to submit a ticket, email or call Library Information Services and let them know you were unable to submit a ticket. 495-4115 or mcs@lib.utexas.eduMCS homepage
BATTLE HALL FACILITIES
Submit a WORQS ticket: https://libraries.facilitiesservices.utexas.edu/facilities-service-center (WE ARE ZONE 2). Make sure that you add Hannah Jarzombek (h.jarzombek@austin.utexas.edu/fiti/mcs/default.aspxSubmit a help request form at: ) as the alternative contact.
After hours and weekend emergencies call 512-471-2020
Elevator issues call Zone 2 471-0043
UT LIBRARIES SERVICES
UT LIbraries Staff Sharepoint web page: https://librariesutexas.austinsharepoint.utexas.educom/fitisites/mcsUTLibraries/srvreq/Lists/Service%20Requests/NewFormCustom.aspx
Elevator issues call Zone 2 471-0043
Service Facilities maintenance 471-0043 WE ARE ZONE 2 (make sure you post the issue on the white board, your initials, date and time and tell your supervisor)
After hours and weekend emergencies call 471-0043 and press 3
(former site: http://staff.lib.utexas.edu)
Inter Library Services 495-4134
Information and Research help 495-4250
Library Copier Services 495-4239
PCL circulation (general) 495-4300
PCL circulation supervisor Margaret Alvarado 495-4302
PCL circulation Circulation Services listserv lib-circh@utlists.utexas.edu Ex. use to see if anyone has extra rubber bands Courtesy Borrowers 495-4305
/wiki/spaces/apl/pages/80154228