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UTL SHAREPOINT: https://utexas.sharepoint.com/sites/UTLibraries/SitePages/Home.aspx
NOTE: In August 2020 UT Libraries moved to a single ticketing system to capture and route questions and areas in need of assistance.
The ticketing system requires an EID and Duo login.
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Software development
Legal
Other
https://
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utexas.
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sharepoint.com/sites/UTLibraries/LIT/SitePages/Service%20Request.aspx
INFORMATION TECHNOLOGY
UT WIDE IT
ITS Alerts:http https://wwwit.utexas.edu/its/alerts/main.php for updates on ITS status (includes VoIP phone service)
UTL IT
Submit a ticket- there are 2 ways to access the ticketing system 1) use the LIT Help Request icon in your dock or 2) use the link offered on the UTL Sharepoint website:
https://enterpriseutexas.loginsharepoint.utexas.educom/idpsites/profileUTLibraries/SAML2LIT/Unsolicited/SSO?execution=e1s1SitePages/Service%20Request.aspx
Use the official support channel to request assistance. That is always linked in Sharepoint in the “Help” tab on the right side of the screen. Please refrain from directly emailing the LITS staff for support.
If you are unable to submit a ticket, email or call Library Information Services and let them know you were unable to submit a ticket. 495-4115 or mcs@lib.utexas.edu
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