*Technology Services student employees
Step-by-step guide
Go to: https://servicedesk.moody.utexas.edu/Workspaces#/logon
- Enter your UT EID and UT EID password.
- Select IT Incident (issues with a computer, classroom AV or other technology) or IT Request (someone needs something from IT that they don't already have).
. - Client: Select "Clear Selection" from drop down. Type clients' first or last name and then select correct client from drop down.
- Reported by: Will have your information by default. Do not change these fields.
- Incident Details: Location - type building first and then room number.
- Incident Details: Summary - add a brief summary of issue/request. Details - add as many details about issue/request as possible.
- Category: Select appropriate category from drop down menu.
- Category: "Assign to Me On Creation" should be selected if you are able to solve the incident/request yourself.
- Impact: Select "One System" or "Multiple Systems" from drop down.
- Impact: Resolve on Creation - Select if incident/request has already been resolved.
- Urgency: Select "High" (1 day), "Medium" (2 day), or "Low" (1 week) request time.
- Source: Default is set to "Self Service". Select "Clear Selection" from drop down if the Source was an Alert, Email, In person, Phone or Technician Initiated incident/request.
- Asset Details, Current Assignment Details, Information: These fields should NOT be filled in and should remain at default settings.
. - Incident vs. Request
- Incident/Request Details
- Enter Client information (last name first)
- Reported by (leave as is since you are the reporter)
- Status (leave as is)
- Save ticket
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