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Contents

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Shortcuts

  • Connecting to the VPN

  • Mapping a Course Share

  • Software Downloads

    • Classroom Lab Software
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    About

    Technical Support for the School of Architecture is multi-tiered and the primary audience of this wiki is our student community. The type of support Technical Support described in this section refers to the items under the purview of the Technology Lab and the Technology Resources and Innovation Group (TRIG), which don't fall under a more specific section (e.g., 3D Printing and Laser Cutting). Faculty & Staff seeking desktop support should contact LAITS. Contact details are included in the section below.


    Support

    Classrooms & Labs

    • Front-line Technical Support for Classrooms and & Labs is provided by the Tech Desk
    • Tier 2 Technical support Support for Classrooms and & Labs is provided by TRIG
    • Tier 3 Technical Support for Classroom & Labs is provided by LAITS

    Desktop Support

    Students

    • Front-line Technical Support for Students is provided by the ITS Help Desk

      • If you are having general problems with your personal laptop, the ITS Help Desk in the FAC is available to help you  

    • Tier 2 Technical Support (architecture-related systems and applications) for Students is provided by the Tech Desk
    • Tier 3 Technical Support (architecture-related systems and applications) for Students is provided by TRIG

    Faculty & Staff

    • All Front-line and Tier 2 Technical Support for Faculty & Staff is provided by LAITS
    • Tier 3 Technical Support (architecture-related systems and applications only) for Faculty & Staff is provided by TRIG

    Other

    • Infrastructure Technical Support is provided by LAITS

    Documentation


    How-to Articles

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    Processes

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    Troubleshooting

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    Policies

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    Examples

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