About

Technical Support for the School of Architecture is multi-tiered and the primary audience of this wiki is our student community. The type of Technical Support described in this section refers to the items under the purview of the Technology Lab and the Technology Resources and Innovation Group (TRIG), which don't fall under a more specific section (e.g., 3D Printing and Laser Cutting). Faculty & Staff seeking desktop support should contact LAITS. Contact details are included in the section below.

Support

Classrooms & Labs

• Front-line Technical Support for Classrooms & Labs is provided by the Tech Desk
  • SUT 1.100
  • soatechdesk@utexas.edu
  • 512-471-1189
• Tier 2 Technical Support for Classrooms & Labs is provided by TRIG
  • SUT 1.120
  • trig@utexas.edu 
• Tier 3 Technical Support for Classroom & Labs is provided by LAITS
  • PAR 106
  • Laits-help@utexas.edu
  • 512-471-500

Desktop Support

Students

• Front-line Technical Support for Students is provided by the ITS Help Desk

  • If you are having general problems with your personal laptop, the ITS Help Desk in the FAC is available to help you  

    • Services Offered
• Tier 2 Technical Support (architecture-related systems and applications) for Students is provided by the Tech Desk
  • SUT 1.100
  • soatechdesk@utexas.edu
  • 512-471-1189
• Tier 3 Technical Support (architecture-related systems and applications) for Students is provided by TRIG
  • SUT 1.120
  • trig@utexas.edu 

Faculty & Staff

• Front-line and Tier 2 Technical Support for Faculty & Staff is provided by LAITS
  • PAR 106
  • Laits-help@utexas.edu
  • 512-471-500
• Tier 3 Technical Support (architecture-related systems and applications only) for Faculty & Staff is provided by TRIG
  • SUT 1.120
  • trig@utexas.edu 

Other

• Infrastructure Technical Support is provided by LAITS

Documentation