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If a UT Instructor is asking to join Quest, please leave that OST Ticket for a more senior member of the Quest Support team.

The process to add a High School instructor is as follows:

  1. Click on link to High School in the OST ticketOS Ticket. Get name, city, and state from the High School website.
  2. Log onto https://quest.cns.utexas.edu/systemadmin/main (work must be done on prod not lbtest)
    • Go to Places & Institutions.
      • search for the country, then state, then city in the drop down menus.
        • If the city does not exist then hit Edit and add the city.
      • Search for the school in drop down menu. 
        • Once you find it, click Edit to get the Intuition ID and Quest Expiration Date
        • If the school does not exist then hit Edit and add the school.
          • The Expiration Date for a new school is 120 days.
          • Get the Intuition ID once the school is added.
  3. Log onto https://quest.cns.utexas.edu/institutionadmin/main/index.
    • Open External High Schools > Manage Credentials (Manage Credentials is at the bottom of the page)
    • Copy the UT EID from the OST ticketAdd OS Ticket
    • At the bottom of the page, add UT EID, Institution ID, and role "Instructor" from drop down menu at the bottom of the page . Click Add button.
    • Repeat the above process , but using the role "Contributing Editor" from the drop down menu.
    • The High School Instructor has been added to Quest. 
  4. Go back to OS Ticket.
    • Select "Instructor Signup - Approval (HS Instructor)" in the canned responses if an existing school.
      • If the High School new to Quest, Select "Instructor Sign Up - Free Trial & New HS Instructor"
    • Update the instructors name, institution Institution ID, and subscription expiration date Expiration Date in the OS Ticket response (these this information can be found in the Quest Admin screen for the Intuition - the first page you looked reviewed at when looking up the high school (step 2))
    • After updating this data, click "Resolve" to close the ticket.