Reporting a ServiceDesk Incident/Request

*Technology Services student employees

Step-by-step guide

Enter your UT EID and UT EID password.
Select IT Incident (issues with a computer, classroom AV or other technology) or IT Request (someone needs something from IT that they don't already have).
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Client: Select "Clear Selection" from drop down. Type clients first or last name and then select correct client from drop down.
Reported by: Will have your information by default. Do not change these fields.
Incident Details: Location - type building first and then room number.
Incident Details: Summary - add a brief summary of issue/request. Details - add as many details about issue/request as possible.
Category: Select appropriate category from drop down menu.
Category: "Assign to Me On Creation" should be selected if you are able to solve the incident/request yourself.
Impact: Select "One System" or "Multiple Systems" from drop down.
Impact: Resolve on Creation - Select if incident/request has already been resolved.
Urgency: Select "High" (1 day), "Medium" (2 day), or "Low" (1 week) request time.
Source: Default is set to "Self Service". Select "Clear Selection" from drop down if the Source was an Alert, Email, In person, Phone or Technician Initiated incident/request.
Asset Details, Current Assignment Details, Information: These fields should NOT be filled in and should remain at default settings.