What is the status of my transcript order?
Students can view the status of their orders by logging onto our secure online order system with an EID/Password. Orders include those placed online and in the office.
To review the status of orders, please follow these steps:
- Log onto the secure transcript order system using EID and password
- Select “Status of All Orders” in the Navigation Menu on the left side
- View the list of orders and select “more info” next to the order to be viewed or print as receipt
Can I cancel or change an order?
Unpaid online orders: YES. If the online order has not been paid, student can log into order system (status of all orders) using the steps listed above. The cancel option is available for unpaid orders after clicking on “More Info” next to their order.
Paid online orders: NO. Paid orders cannot be cancelled or changed. There are no exceptions. Questions regarding the What I Owe online payment system may be directed to Student Accounts Receivable at (512) 475-7777.
Other request methods: MAYBE. If request has been received via mail, fax, or email, we cannot guarantee order will not be processed. Send email to Transcript Services to see if too late to cancel or change order. If already processed and mailed, it is too late.
There are NO REFUNDS for transcript orders that are paid and processed.
My school or I didn't receive my transcript.
We must allow at least two full weeks for transcripts to arrive to its destination. If after two weeks, send Transcripts an email with third party contact name and phone number so we can confirm.