Getting Help
Your first line of support is this Wiki. Please check out the FAQs or the Search feature to see if your issue has been addressed.
You can also contact your POD RCTF delegate. These folks are listed in the table at POD Resources and Access#AvailablePODs.
Contact Us
Please email us at rctf-support@utexas.edu.
Monthly Maintenance
Regular maintenance is performed on all RCTF PODs monthly, generally on the last Thursday of every month (although the schedule is adjusted for Holiday periods). The standard window is 9 am - 5 pm, but is often shorter than than and can occasionally be extended if issues are encountered. Email notifications are sent out a week prior to each maintenance and the day of.
Access to POD servers is unavailable during maintenance, and any running jobs will be terminated. This is because regular maintenance includes applying OS updates and may also include configuring, upgrading or replacing various hardware components, which require restarting POD servers.
Please make plans for any long-running compute jobs based on this maintenance schedule. If, however, you have an urgent need to complete work that conflicts with regular maintenance, please Contact Us, and we will adjust maintenance for your POD accordingly.