Correct University Student "Paid with a PO"

College students are required to pay for Quest with a Credit Card. The "Pay with PO" message is created when the student accidently hits PO instead of Credit Card. The process to inform the student so corrections can be made is as follows:

1. Copy the student's email address from the OS Ticket.
2. Go to the ticket response and add the student as a "collaborator" to the ticket.
   • How to Add a Collaborator in OS Ticket
   • There will be an message above Post Reply stating the person has been added to the OS Ticket.
3. Once the student added to the ticket, select the "Billing - Student Attempt to Pay with a PO" canned response.
4. Edit the students name and click "Resolve' to close the ticket.