Common Problems that can be Resolved in OS Ticket

Often you will need to add additional people to a OS Ticket. Here is how:

• Add a Collaborator in OS Ticket

Problems that can be resolved within OS Ticket usually involve directing a Quest user to information or a problem with Quest billing. Below are common Quest Helpdesk information requests:

• OS Ticket response to "how to signup for Quest..."
• Client Wiki Page for  students and instructors
  • How to get a UT EID
  • How to get started with Quest
  • Student recommendations before testing online

These are common payment requests:

• Payments
  • University student "Paid with a PO"
  • High school payment info
  • All other payment issues - assign ticket to Jess Saville