If clearing the browser cache does not work...

When more than clearing cache is required

• Have the student reboot their computer

• Have the student use Google chrome as their web browser to access Quest.
  • The student should not launch other applications in the web browser tabs or other windows.

• If there are still issues please set up the web browser settings to clear the following from the cache automatically:
  • browsing history
  • download history
  • cookies and other site data
  • cached images and files

Please close the web browser and restart the application for the cache setting to go into effect.

• If there are still issues does the student have the most current updates for their OS as well as current security patches? If not please update the computer and reboot.