Note that there are frequently several ways reach a specific action.
Useful Links
- Quest system admin
- Quest lbtest admin
- Quest CUA page for UT
- UT EID beta routing must be set to none for this link to currently work
- Quest institution admin
- Quest instructor
- Quest lbtest instructor
- Quest student
- Quest start page
- OS ticket system for Quest
- UT EID lookup tool
- Quest shared google calendar
- Quest "how to do..." spreadsheet
Common Problems that can be Resolved Directly in OS Ticket
- University student "Paid with a PO"
- Add a Collaborator in OS Ticket
- OS Ticket response to "how to signup for Quest..."
- Client Wiki Page for students and instructors
Skills Needed to Solve Quest Problems
- Masq as an Instructor or Student
- Identify the course ID of a class
- Identify a learning module of an assignment
- Identify the course unique
- How to identify a UT EID from an email address
- Instances = Student Assignment
- Changing between Quest versions
- How to use CUA to detangle a problem (software under development in newest Quest release)
Common Student Problems
- Student lost password / can't login
- Error message logging into Quest (EID / UIN issue)
- Student sees a spinning wheel - Clear browser cache
- Student Wiki Pages
Common Instructor Problems
Many heroic steps we take, instructors can actually do for themselves. Sometimes they don't know the functionality exists (in which case, make use of the teachable moment in order for them to be empowered for next time and point them towards the appropriate public facing help page, and/or walk through the situation for their specific problem describing what to look for at each step) or they may be well aware they can but just require VIP treatment (offered only to college professors where it's worth our time).
- Check / change semester of a class
- Function is missing - moving an instructor from one quest code base to another
- Student can not see an assignment
- Whole class can't see an assignment
- Instructor Wiki Pages
Instructors - Managing Students
Instructors - Creating/Copying a Course
Instructor - Homework and Exam Questions
- Build a solution pdfs nudge
- Instructor Wiki Pages
- Questions
- Problems with homework/exam questions
- Homework or exam question is wrong
- Adjust question tolerance (must be done individually for each question)
- Delete one parameter set
- Editor documentation
Instructors - Exams
Instructors - Grading
- Manually enter student assignment/test scores
- Manually upload grades
- Grading problems
- Grade discrepancy between student and instructor views
- Wonky weights and grouping different from their grading schematic
- Info to collect to nudge Shane/Ian
- Instructor Wiki Pages
Administrator - Instructor Support
- How to add a high school instructor - newest release
- Extending student quest access beyond enrolled semester
Administrator - Exam Support
- How to add time (1.5x, 2x) for student ADA/SSD accommodation
- Add a student to a class (or subunique for staggered starts)
- Pre generate an exam
- Exam Dashboard
Administrator - Quest Monitoring
......
Administrator - More Complicated Problems
- Student / class can't see an assignment (Generate missing course user assignments (CUAs))
- Missing course user assignments (CUAs)
- Rebuild student assignment *****
- Resetting an assignment
- Restoring accidentally deleted assignment*****
- Invalidate one/class student assignment to none
- Change student name or email *****
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