Note that there are frequently several ways reach a specific action.
Useful Links
- Quest system admin
- Quest lbtest admin
- Quest CUA page for UT
- UT EID beta routing must be set to none for this link to currently work
- Quest institution admin
- Quest instructor
- Quest lbtest instructor
- Quest student
- Quest start page
- Quest shared google calendar
- Quest "how to do..." spreadsheet
- UT EID lookup tool
- OS ticket system for Quest
- Wiki pages
- Trac ticket system - Quest bugs and upgrades
Common Problems that can be Resolved Directly in OS Ticket
- Add a Collaborator in OS Ticket
- OS Ticket response to "how to signup for Quest..."
- Client Wiki Page for students and instructors
- Payments
- University student "Paid with a PO"
- High school payment info
- All other payment issues - assign ticket to Jess Saville
Skills Needed to Solve Quest Problems
- Masq as an Instructor or Student
- Identify the course ID of a class
- Identify a learning module of an assignment
- Identify the course unique
- How to identify a UT EID from an email address
- Instances = Student Assignment
- Changing between Quest versions
- How to use CUA to detangle a problem (software under development in newest Quest release)
- Troubleshooting a problem with Quest logs
Common Student Problems
- Student lost password / can't login
- Error message logging into Quest (EID / UIN issue)
- Student sees a spinning wheel - Clear browser cache
- Change student name or email
- Student Wiki Pages
Common Instructor Problems
Many heroic steps we take, instructors can actually do for themselves. Sometimes they don't know the functionality exists (in which case, make use of the teachable moment in order for them to be empowered for next time and point them towards the appropriate public facing help page, and/or walk through the situation for their specific problem describing what to look for at each step) or they may be well aware they can but just require VIP treatment (offered only to college professors where it's worth our time).
- How to add a high school instructor - newest release
- Check / change semester of a class
- Function is missing - moving an instructor from one quest code base to another
- Instructor Wiki Pages
Instructors - Creating/Copying a Course
Instructor - Homework and Exam Questions
- Build a solution pdfs nudge
- Searching for questions in the Quest question bank
- Instructor Wiki Pages
- General information
- Questions
- Problems with homework/exam questions
- Homework or exam question is wrong
- Tolerance % change
- Adjust question tolerance (must be done individually for each question)
- Editor documentation
Instructor - Assignments
- Student/class can not see an assignment
- Rebuild student assignment
- Missing course user assignments (CUAs)
- Restoring an accidentally deleted assignment
- Invalidate one/class student assignment to none
- Instructor Wiki Page
Instructors - Managing Students
- How to add time (1.5x, 2x) for student ADA/SSD accommodation
- Extending student quest access beyond enrolled semester
- Instructor Wiki Pages
Instructors - Exams
- Adding the groups function to a class
- How to access an exam dashboard
- Pre generate an exam
- Instructor Wiki Pages
Instructors - Grading
- Manually enter student assignment/test scores
- Manually upload grades
- Grading problems
- Grade discrepancy between student and instructor views
- Wonky weights and grouping different from their grading schematic
- Instructor Wiki Pages
Administrator - Quest Monitoring
- Quest uptime status
- What exams are scheduled in Quest
- Send issues to Shane/Ian
- Examples
- Custom review stalled/needing deleting
- Staggered start activate
- Solutions not displaying
- Info to collect for Shane/Ian
- Examples
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