- If the user receives the error pictured below and no other user is experiencing import/upload file issues, the user may need their profile reset on the server. Please note, Import Files errors can appear for other reasons, ensure the message states "The calle (server (not server application)) is not available and disappeared: all connections are invalid."
- Contact or create a task for the Server Team to reset the user's profile. Be sure to include a screenshot of the error, the server, and the user's EID.
- After the user's profile is reset by the server team, ask the user to login again.
- The user will receive an Open Vault error pictured below
- Follow the Connect to Meridian Terminal Server steps 6 and on to get them reconnected.
- After the user is reconnected, they should be able to import/upload files with no issue.
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