Caller Transfer-Out Feature

To allow callers to transfer out of your mailbox to another phone (such as a receptionist or your cell phone), follow these steps:

1. Log in by web browser.
2. In the left-hand navigation pane, click Settings.
3. In the new window, select Preferences.
4. Look for “Subscriber Defined Transfer” and check the box next to it.
5. Below that, enter the five-digit campus number, or ten-digit off-campus number, that you wish callers to transfer to.  No punctuation is necessary.
6. Scroll to the bottom of the page and press the Save button.
7. In your greeting, you will need to instruct callers to press 1 if they wish to be transferred.  NOTE:  The transfer cannot be made after the beep, so compose your greeting to give callers enough time to respond.

NOTE:  Unlike SmartVoice, the new system has only one transfer-out option.  An enhancement request has been registered with the vendor to add more.

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