Per university policy "Users are to use University provided email accounts, rather than personal email accounts, for conducting University business." This policy requires employees and affiliated workers to use a university provided mailbox for university work and to register this as their official work email address. This page will provide guidance for complying with that requirement.
The basic steps for complying with this policy are:
1. Ensure that you have Duo set up, since university email accounts require two-factor authentication using Duo.
2. Claim a university email account if you do not already have one.
3. Register your university email address as your official work email address.
4. Disable any automatic external forwarding you may have configured on an existing university email account.
5. Update any contacts you have or email lists you manage to include only university provided email address from other employees and affiliated workers
First - How do I know if this policy applies to me?
If you can log into Workday then this policy applies to you. Student employees must comply with this for their work email address. This policy does not appy to the email address designated as their primary studnet email address in UTDirect.
Set up Duo
Due to the ubiquity of services that require Duo, all employees and affiliated workers should already have this set up. If you have not done this already, you can find instructions for doing so at https://ut.service-now.com/sp?id=kb_article&number=KB0017949
Claim a university email account
UT currently offers two email services for employees:
Office 365
All new employees are provided Office 365 mailboxes automatically, and this is the preferred email account for employees since it also integrates with Teams, OneDrive and other Office 365 applications. For employees at McCombs, the email address assigned to this mailbox takes the form [firstname].[lastname]@mccombs.utexas.edu. Employees elsewhere at the university will receive some other form *.utexas.edu address.
If you do not currently have an Office 365 mailbox you can claim one at https://office365.austin.utexas.edu. There you will click Office 365 Management. This will allow you select an email address of your choice in the form [yourchoice]@austin.utexas.edu. If you would also like the standard [firstname].[lastname]@mccombs.utexas.edu address, then please send email to ExchangeAdministrators@mccombs.utexas.edu once you have set up your Office 365 mailbox.
For more information about all the Office 365 services please visit https://office365.utexas.edu.
UTMail
UTmail is a UT branded *@utexas.edu Gmail account. It is an optional service primarily intended for students, but it is also available to employees that prefer this to Office 365. To claim a UTmail account please visit https://utmail.utexas.edu.
Register your official email address
Employee official email addresses must be changed in Workday. To set or change your official address. . .
- Login at workday at https://workday.utexas.edu/login.
- Type "Change My Contact Information" in the search box and open the page it finds.
- On the Change My Contact Information page scroll down to the Work Contact Information section and update the Primary Email field.
- Note that a Primary Email also exists in the Home Contact Information above this. You do not need to enter anything for your home primary email address.
Workday will not allow you to enter a non-university email address as your official employee address. If you have trouble entering your university email address please contact the workday team at askus@austin.utexas.edu or 512-471-8802.
Disable automatic forwarding
Neither Office 365 nor UTmail should no longer allow you to configure automatic forwarding to a non-university email account, though you can still forward to another university email account.
- To enabled or change automatic forwarding for Office 365 please visit https://support.microsoft.com/en-us/office/turn-on-automatic-forwarding-in-outlook-on-the-web-7f2670a1-7fff-4475-8a3c-5822d63b0c8e?ui=en-us&rs=en-us&ad=us
- To enable or change automatic forwarding for UTmail please visit https://support.google.com/mail/answer/10957?hl=en