FAQ - web site (draft)

Topic	Question - Links to answers
General	Sign up for the LAITS newsletter for the latest university technology updates
General	Support hours are: Monday through Friday, 8AM – 5PM
General	LAITS provides computer support for (approx #) faculty and staff computers owned by the University
General	How long will LAITS support my computer?
General	What is the most currently-supported operating system ?
Purchase	Which new computers does LAITS recommends for faculty and staff purchase?
Purchase	What are the minimum computer hardware standards for LAITS support?
Purchase	Where should I have my new computer delivered to be tagged and imaged?
Purchase	I would like to purchase specialty software. What is the process to have it installed?
Purchase	How often can a COLA faculty and staff receive a new computer with the LAITS computer program?
Purchase	Are there new printers LAITS recommends faculty and staff purchase?
Missing / Stolen	My computer is missing / stolen. What should I do?
Networking	The wall port for my computer is not active. How can LAITS assist?
Networking	Can LAITS estimate the cost of network hardware ?
Networking	When is our office required to replace network hardware?
Networking	I need to Reset voicemail PIN for a new employee
Networking	What’s the process that needs to occur when someone needs a new phone?
Office Move	My office will be moving to a new location. Can LAITS set up my computer?
Onboarding	Deploying a computer to a new faculty or staff member
Classroom	My classroom or student lab computer has a problem - connect with AV support
Repair	When are LAITS support options and hours?
Repair	Is my computer up to date with UT backup?
Repair	Can I request a loaner while my computer is being repaired?
Repair	My computer has a problem - connect with LAITS desktop support
Surplus	I would like to send my computer to surplus. Can LAITS assist with that?
Surplus	Will LAITS wipe my hard drive before my computer goes to surplus