Overview
The Troubleshooting Page is under development. When released, it will include advice for identifying and resolving known issues and quirks of UT Tracker, including known particularities of the interface–not bugs–that require special attention.
EID Lookup (“Bad Request”) Error
At times, when utilizing the UT EID lookup on UT Tracker submission forms, you may get a “Bad Request” error. This error is caused by cache issues.
To resolve the error, clear your cache. If you are using Google Chrome, follow these steps:
Open your browser's History.
Select Clear Browsing Data (or a similar option).
Choose the longest time period available.
If you are using another browser (e.g., Edge, Firefox, Safari), the steps to clear cache will vary. Refer to your browser's help documentation for detailed instructions.
If you are using another browser (e.g., Edge, Firefox, Safari), the steps to clear cache will vary. Refer to your browser's help documentation for detailed instructions
If the error persists, contact trecs-requests for further assistance.
“Forbidden” Error
Users typically get this error typically when they do not have access to the system or a page. Users who do not have a division or unit code within UT Tracker receive this error when trying to access the site. If you believe you should have access, or if you have accessed Tracker previously, contact trecs-requests to make sure your user account is active.
Internal Server Error
This error typically occurs when a large query or large billing submission causes loading to time out. Please try again with a narrower search or smaller upload. If the error persists, contact trecs-requests.
System Unavailable Error
There are several possible causes for this error; a common cause is a cache issue.
To resolve the error, clear your cache. If you are using Google Chrome, follow these steps:
Open your browser's History.
Select Clear Browsing Data (or a similar option).
Choose the longest time period available.
If you are using another browser (e.g., Edge, Firefox, Safari), the steps to clear cache will vary. Refer to your browser's help documentation for detailed instructions
If the error persists, contact trecs-requests for further assistance.
For tech problems you are unable to resolve, contact trecs-requests@utlists.utexas.edu.
For financial questions, contact your financial department.
Go to UT Tracker QUAL (the quality testing environment) Go to UT Tracker PROD (the production environment) You and your Division must be onboarded before you can sign in to Tracker.