Step 1: Remove Your Old Exchange Account

1. In the System Settings, scroll down to Accounts and select the entry for Exchange. It may be listed as Work or Corporate.

2. Select your former Exchange account, then select Remove account at the bottom of the menu. Remove account may be found in the menu options on this screen ( shown as 3 dots or 3 lines in the top right). Tap OK to confirm.

Step 2: Add Your New Office 365 Account

Please note that you can use your preferred email app as long as it supports Exchange ActiveSync. The Gmail app is the most common and works great, but some phone manufacturers such as Samsung include their own separate 'Email' app in addition to Gmail.

Autodiscover Method:

1. In System Settings, under Accounts, select +Add Account.
2. Select the option for Exchange. It may be listed as Work or Corporate.
3. Configure your Exchange account in the provided fields:
   • Email Address:  your McCombs email address  ( firstname.lastname@mccombs.utexas.edu OR firstname.lastname@mba19.mccombs.utexas.edu)
   • Password: Your EID Password
4. Your Android phone will try to set up your email account automatically. If it doesn't, proceed to the manual method (starting with step 4)

Manual Method:

1. In System Settings, under Accounts, select +Add Account.
2. Select the option for Exchange. It may be listed as Work or Corporate.
3. Configure your Exchange account in the provided fields.
   
   • Email Address:   your McCombs email address ( firstname.lastname@mccombs.utexas.edu  OR  firstname.lastname@mba19.mccombs.utexas.edu )
   • Password: Your EID Password
4. Select Next. Your Android will attempt to connect to the UT Austin Office 365 Exchange server, automatically filling in information on the next screen that will need to be corrected. Match the settings below.
   
   • Domain: If domain is a separate field, leave blank. If you see 'Domain\Username', enter your email address as seen below in'Username'.
   • Username:  your McCombs email address (firstname.lastname@mccombs.utexas.edu OR firstname.lastname@mba19.mccombs.utexas.edu)
   • Password: Your EID password
   • Exchange server: outlook.office365.com
5. Client Certificate should be None.
6. Port should auto-populate and will either be 443 or 993.
7. Enable/check the option for this server requires an encrypted SSL connection.
   • Some may see 'Security Type' and have a drop down menu. Select SSL/TLS or just SSL if that's your only option.
8. Tap Next and your phone will attempt to authenticate and add the account.
9. You may be prompted with a "Remote Security Administrator" message to grant the server the ability to remotely manage some security features of your phone.
   • You will have to agree/click OK to continue setting up email on your phone.
   • You will need to contact the ITS Help Desk (not SWAT) if you would like to know what these security features are, if any.
10. If prompted, choose which mailbox items you would like to synchronize, then select Done.
    • Some users will have to go back into the email account settings after setup to change desired settings. These settings would include signature, how much mail and which folders to sync to phone, how frequently to receive email (push, 15 minutes, etc), and notifications.
11. Finally, you may be prompted to choose a name for the account you have just added which by default is your email address.
12. You're DONE! Open your email app and let it start syncing you email. You may have to swipe down from the top to force a sync.
    
    

For more information on Android Setup

How to set up Outlook App - iOS or Android

Step 1: Remove Your Old Exchange Account

1. From the home screen, select Settings.
2. Select Mail, Contacts, Calendars.
3. Select the mail account you wish to delete.
4. Select Delete Account and confirm your decision if prompted.

Step 2: Add Your New Office 365 Account

Autodiscover Method:

1. In System Settings, scroll down to Accounts + Passwords.
2. Scroll down and select +Add Account.
   • *Note: If you're on iOS 10, go to Mail > Accounts >Add Account.
3. Select the option for Exchange.
4. Configure your Exchange account in the provided fields:
   • Email Address:  your McCombs email address (firstname.lastname@mccombs.utexas.edu OR firstname.lastname@mba19.mccombs.utexas.edu)
   • Description: Call it whatever you want to distinguish it from any other accounts

5. Click Next.

6. A dialogue box will open up asking you to Sign In. Click on Sign In.

   Note: 

   If your device is unable to automatically obtain the server settings, please attempt the Manual Configuration Steps listed below.

7. The next screen will open the OWA page. Enter your UT EID and EID Password. Click Sign In.

8. Chose which items that you would like to synchronize (Mail, Contacts, Calendars, Reminders and Notes will all be 'green'). Click Save.
9. You're DONE!
   

Manual Method:

1. In System Settings, scroll down to Accounts + Passwords.Scroll down and select +Add Account.
   • *Note: If you're on iOS 10, go to Mail > Accounts >Add Account.
2. Select the option for Exchange.Configure your Exchange account in the provided fields:
   • Email Address:  your McCombs email address (firstname.lastname@mccombs.utexas.edu OR firstname.lastname@mba19.mccombs.utexas.edu)
   • Description: Call it whatever you want to distinguish it from any other accounts
     
3. Click Next.
4. A dialogue box will open up asking you to Sign In. Click on Configure Manually.
   
5. Enter your EID Password. Click Next.
6. On the next screen, enter the following information:
   • Email: your McCombs email address (firstname.lastname@mccombs.utexas.edu OR firstname.lastname@mba19.mccombs.utexas.edu) (this may be already populated)
   • Server: outlook.office365.com
   • Domain: (leave blank)
   • Username: your McCombs email address (firstname.lastname@mccombs.utexas.edu OR firstname.lastname@mba19.mccombs.utexas.edu)
   • Password: EID Password
   • Description: Call it whatever you want to distinguish it from any other accounts
7. Click Next.
8. Chose which items that you would like to synchronize (Mail, Contacts, Calendars, Reminders and Notes will all be 'green'). Click Save.
9. You're DONE!

For more information on  iOS Setup

How to set up Outlook App - iOS or Android