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How to submit a General Accounting Request:
- Login to the EMSS Customer Service Portal using the direct link above.
Remember to login using your eid email address YOUREID@eid.utexas.edu. For more information on logging in go to [LINK TO EMSS Jira Service Management [restricted]] - Summary: Enter a title of the request like a subject in an email.
- What can we help you with today?: Enter as much information you can to allow Business Services to assist you.
- Priority: Let Business Services know if this request is urgent.
- Click Send to submit request.
What happens next?
Check your email! You will receive an email notification confirming receipt of your request.
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There are two ways to contact Business Services:
Email 1. Email Business Services at EMSS-Help@austin.utexas.edu
- Somewhere in Find the email , include the ticket number (EMSS-####) associated with original requestnotification that you received when you submitted your request.
- Reply back to that email, just like you would a regular email with your questions or request updates.
- Attach any documentation that should be included with the request, if needed.
If you're unable to find the email notification that you received when you submitted your request:
- Create a new email to EMSS-Help@austin.utexas.edu.
- Include the ticket number if you remember it.
- If you don't remember it, provide as much information about your original request so we can connect your requests.
2. Login to the Customer Service Portal
This option is only available if you have an established and created customer portal account.
Remember to login using your EID email address YOUREID@eid.utexas.edu. For more information on logging in go to [LINK TO EMSS Jira Service Management [restricted]]
- Select Requests on the upper right part of your screen next to your profile photo
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