...
How to submit an Inter-Campus Pick-up/Delivery request:
- Login to the EMSS EM Customer Service Portal using the direct link above.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management - Summary: Enter a title of the request like a subject in an email.
- Department: Select department from drop down menu.
- Is this request for a pick up or delivery?: Select pickup, delivery, or other/unsure.
- Contact person: Enter the name of the person to address the delivery to.
- Date delivery is needed or expected: Select date from pop-up calendar.
- Comments/Additional information: Enter any special instructions regarding delivery.
- Note: If not logged in, there will be an option to input your email at the bottom of the request.
- Click Send to submit request.
...
Note: The EID email address used to access the EMSS EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.
...
- Create a new email to EMSS-Help@austin.utexas.edu.
- Include the ticket number if you remember it.
- If you don't remember it, provide as much information about your original request so we can connect your requests.
...
This option is only available if you have an established and created customer portal account. Need an account? Email EMSS-Help@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management
- Select Requests on the upper right part of your screen next to your profile photo
...