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What is this form used for?

Need something purchased? Let us know how we can help!

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How to submit a Technology Purchase request:

  1. Login to the EM Customer Service Portal using the direct link above.
    Remember to login using your EID email address YOUREID@eid.utexas.edu. 
    For more information on logging in go to EM Jira Service Management

  2. Requester: Enter name of person requesting the purchase.

  3. Department: Select department from drop down menu.

  4. Computer Options: Select from drop down menu.

  5. Basic Accessories Options: Select from drop down menu.

  6. Specialty Item Options: Select from drop down menu.

  7. Connectivity Accessory: Select from drop down menu.

  8. iPad and Accessories: Select from drop down menu.

  9. Software: Select from drop down menu.

  10. Comments/Additional information: Provide any technology-related information needed to facilitate purchasing.

  11. Description

  12. Priority: Prioritize request using drop down menu.

  13. Note: If not logged in, there will be an option to input your EID email at the bottom of the request.

  14. Click Send to submit request.

What happens next?

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titleCheck your email!

You will receive an email notification confirming receipt of your request.

  • All requests received through the portal and via email will create a "ticket" used to track and send status reports.

  • Each ticket is assigned a number that identifies with the request.

  • Ticket numbers look like this: EMSS-

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  • #####

Note:  The EID email address used to access the EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.

What if I have a question or need to provide additional information to my request?

There are two ways to contact Finance and Administration:

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EMAIL

Email Finance and Administration at EM-Support@austin.utexas.edu

  • Find the email notification that you received when you submitted your request.

  • Reply back to that email, just like you would a regular email with your questions or request updates.

  • Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

  • Create a new email to EM-Support@austin.utexas.edu

  • Include the ticket number if you remember it.

  • If you don't remember it, provide as much information about your original request so we can connect your requests.

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LOGIN to the Customer Service Portal

This option is only available if you have an established and created customer portal account. Need an account? Email EM-Support@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu
For more information on logging in go to EM Jira Service Management

  • Select Requests on the upper right part of your screen next to your profile photo

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  • Select Created by me

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  • From the drop down menu, select Any Status to show all requests sent via customer service portal

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  • Click on the ticket number under the Reference column to open ticket

  • From the ticket, you can view the Status and Activity of your ticket.

  • Scroll down to Add a Comment

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  • Begin typing in the comment box to open up additional options such as attaching a file or entering URLs

  • Questions or comments can also include links, attachments, and tables.

  • Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

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  • Click SAVE to submit your inquiry to Finance and Administration.

  • Check your email!  You will receive a notification that your request has been received and will be followed up by a Finance and Administration agent soon.

Need more assistance?

Contact

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EVPP Business Services at EM-Support@austin.utexas.edu