Need something purchased? Let us know how we can help!
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| title | Click Here to Go To Technology Purchase |
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How to submit a Technology Purchase request:
Login to the EM Customer Service Portal using the direct link above.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EM Jira Service Management
Requester: Enter name of person requesting the purchase.
Department: Select department from drop down menu.
Computer Options: Select from drop down menu.
Basic Accessories Options: Select from drop down menu.
Specialty Item Options: Select from drop down menu.
Connectivity Accessory: Select from drop down menu.
iPad and Accessories: Select from drop down menu.
Software: Select from drop down menu.
Comments/Additional information: Provide any technology-related information needed to facilitate purchasing.
Description:
Priority: Prioritize request using drop down menu.
Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
Click Send to submit request.
What happens next?
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You will receive an email notification confirming receipt of your request. All requests received through the portal and via email will create a "ticket" used to track and send status reports. Each ticket is assigned a number that identifies with the request. Ticket numbers look like this: EMSS-
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Note: The EID email address used to access the EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address. |
What if I have a question or need to provide additional information to my request?
There are two ways to contact Finance and Administration:
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Email Finance and Administration at EM-Support@austin.utexas.edu Find the email notification that you received when you submitted your request. Reply back to that email, just like you would a regular email with your questions or request updates. Attach any documentation that should be included with the request, if needed.
If you're unable to find the email notification that you received when you submitted your request: Create a new email to EM-Support@austin.utexas.edu. Include the ticket number if you remember it. If you don't remember it, provide as much information about your original request so we can connect your requests.
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| LOGIN to the Customer Service Portal |
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This option is only available if you have an established and created customer portal account. Need an account? Email EM-Support@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EM Jira Service Management |
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 Image AddedClick on the ticket number under the Reference column to open ticket From the ticket, you can view the Status and Activity of your ticket. Scroll down to Add a Comment
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 Image AddedBegin typing in the comment box to open up additional options such as attaching a file or entering URLs Questions or comments can also include links, attachments, and tables. Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.
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 Image AddedClick SAVE to submit your inquiry to Finance and Administration. Check your email! You will receive a notification that your request has been received and will be followed up by a Finance and Administration agent soon.
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Need more assistance?
Contact
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