When more than clearing cache is required
- Have the student reboot their computer
- Have the student use Google chrome as their web browser to access Quest.
- The student should not launch other applications in the web browser tabs or other windows.
- If there are still issues does the student have the most current updates for their OS as well as security current patches? If not please update the computer and reboot.If there are still issues please set up the web browser settings to clear the following from the cache automatically:
- browsing history
- download history
- cookies and other site data
- cached images and files
- If there are still issues does the student have the most current updates for their OS as well as current security patches? If not please update the computer and reboot.