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ONLY for non-travel direct reimbursements for purchases/event expenses to employees/students.

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1. Login to the EM Customer Service Portal using the direct link above.
   Remember to login using your EID email address YOUREID@eid.utexas.edu. 
   For more information on logging in go to EM Jira Service Management
   
2. Summary: Enter a title of the request like a subject in an email. 
3. Department: Select your department from the drop down menu.
   
4. Name of individual being reimbursed: Enter the name of the employee being reimbursed.
5. EID of individual being reimbursed: Enter the EID of the employee being reimbursed.
6. Amount of reimbursement: Enter amount being reimbursed to the employee. "$" sign not required.
7. Date of purchase: Select purchase date from the pop-up calendar.
8. What is this reimbursement for?: Select option from drop down menu.
9. Would you like to specify an account?:  Enter an account number if known. Leave blank if unknown.
10. Is this related to an OOEF or event?: Select Yes or No.
    1. If YES, include final attendance using breakdown formula in text box.  Note:  Attendance counts are required by UT Office of Accounting to process reimbursements.
11. Comments/Additional information: Provide any reimbursement-related information not requested above.
12. Attachment: Upload files such as receipts, OOEF (if applicable), or other backup documentation related to reimbursement request.
13. Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
14. Click Send to submit request.

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There are two ways to contact Business ServicesFinance and Administration:

1. Email Business Services at EMSS-Help@austinFinance and Administration at EM-Support@austin.utexas.edu

• Find the email notification that you received when you submitted your request.
• Reply back to that email, just like you would a regular email with your questions or request updates.
• Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

• Create a new email to EMSSEM-Help@austinSupport@austin.utexas.edu. 
• Include the ticket number if you remember it.
• If you don't remember it, provide as much information about your original request so we can connect your requests.

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This option is only available if you have an established and created customer portal account. Need an account? Email EMSSEM-Help@austinSupport@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu. 
For more information on logging in go to EM Jira Service Management

• Select Requests on the upper right part of your screen next to your profile photo

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• Click SAVE to submit your inquiry to Business ServicesFinance and Administration.
• Check your email!  You will receive a notification that your request has been received and will be followed up by a Business Services Finance and Administration agent soon.

Need more assistance?

Contact

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Finance and Administration atEM-Support@austin.utexas.edu