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- Copy the student's email address from the OS Ticket.
- Go to the ticket response and add the student as a "collaborator" to the ticket.
- Search for the email address - if the student is How to Add a Collaborator in OS Ticket their email and name will be displayed and can be added to the ticket.If the email address does not exist in OS Ticket, add email and name and then add
- There will be an message above Post Reply stating the person has been added to the OS Ticket.
- Once the student added to the ticket, select the "Billing - Student Attempt to Pay with a PO" canned response.
- Edit the students name and click "Resolve' to close the ticket.