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Submit questions to Human Resources.

How to submit a General HR Request:

1. Login to the EMSS EM Customer Service Portal using the direct link above.
   Remember to login using your EID email address YOUREID@eid.utexas.edu. 
   For more information on logging in go to EMSS EM Jira Service Management
   
2. Summary: Enter a title of the request like a subject in an email. 
3. What can we help you with today?: Enter as much information you can to allow Human Resources to assist you.
4. Priority: Let Business Services HR know if this request is urgent.
5. Attachment: Upload documentation to assist Human Resources with your request.
6. Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
7. Click Send to submit request.

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• All requests received through the portal and via email will create a "ticket" used to track and send status reports.
• Each ticket is assigned a number that identifies with the request.
• Ticket numbers look like this: EMSS-####

Note:  The EID email address used to access the EMSS EM Customer Service Portal will automatically send email notifications to the standard work "@austin.utexas.edu" email addressesaddress.

What if I have a question or need to provide additional information to my request?

There are two ways to contact Business ServicesFinance and Administration:

1. Email Business Services at EMSS-Help@austinFinance and Administration at EM-Support@austin.utexas.edu

• Find the email notification that you received when you submitted your request.
• Reply back to that email, just like you would a regular email with your questions or request updates.
• Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

• Create a new email to EMSSEM-Help@austinSupport@austin.utexas.edu. 
• Include the ticket number if you remember it.
• If you don't remember it, provide as much information about your original request so we can connect your requests.

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This option is only available if you have an established and created customer portal account. Need an account? Email EMSSEM-Help@austinSupport@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu. 
For more information on logging in go to EMSS EM Jira Service Management

• Select Requests on the upper right part of your screen next to your profile photo

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• Select Created by me

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• From the drop down menu, select Any Status to show all requests sent via customer service portal

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• Click on the ticket number under the Reference column to open ticket
• From the ticket, you can view the Status and Activity of your ticket.
• Scroll down to Add a Comment

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• Begin typing in the comment box to open up additional options such as attaching a file or entering URLs
• Questions or comments can also include links, attachments, and tables.
• Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

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• Click SAVE to submit your inquiry to
Business Services
• Finance and Administration.
• Check your email!  You will receive a notification that your request has been received and will be followed up by a
Business Services
• Finance and Administration agent soon.

Need more assistance?

Contact

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Finance and Administration atEM-Support@austin.utexas.edu