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Need something mailed? Let us know how we can help!
Auibutton icon jira title Click Here to Go To Mail Delivery Request type primary url https://utexas-provost-issues.atlassian.net/servicedesk/customer/portal/2/group/13/create/76 target true
How to submit a Mail Delivery Request:
- Login to the EMSS EM Customer Service Portal using the direct link above.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management - Summary: Enter a title of the request like a subject in an email.
- Department: Select department from drop down menu.
- Project/Item Name: Enter type of mailing project or item to be mailed.
- What mail service would you like to use?: Select from drop down menu.
- Shipping Address: Enter shipping address for the receiver of the item(s).
- Number of pieces: Enter number of parcels needed.
- Delivery date: Select date from pop-up calendar.
- Comments/Additional information: Enter any special instructions regarding delivery.
- EMSS Mail Is this for Pickup or Delivery:? Select option.
- Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
- Click Send to submit request.
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Note: The EID email address used to access the EMSS EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.
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There are two ways to contact Business ServicesFinance and Administration:
1. Email Business Services at EMSS-Help@austinFinance and Administration at EM-Support@austin.utexas.edu
- Find the email notification that you received when you submitted your request.
- Reply back to that email, just like you would a regular email with your questions or request updates.
- Attach any documentation that should be included with the request, if needed.
If you're unable to find the email notification that you received when you submitted your request:
- Create a new email to EMSSEM-Help@austinSupport@austin.utexas.edu.
- Include the ticket number if you remember it.
- If you don't remember it, provide as much information about your original request so we can connect your requests.
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This option is only available if you have an established and created customer portal account. Need an account? Email EMSSEM-Help@austinSupport@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu.
For more information on logging in go to EMSS EM Jira Service Management
- Select Requests on the upper right part of your screen next to your profile photo
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- Click SAVE to submit your inquiry to Business ServicesFinance and Administration.
- Check your email! You will receive a notification that your request has been received and will be followed up by a Business Services Finance and Administration agent soon.
Need more assistance?
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