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Need something purchased? Let us know how we can help!

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icon jira title Click Here to Go To General Purchase Request type primary url https://utexas-provost-issues.atlassian.net/servicedesk/customer/portal/2/group/16/create/67 target true

How to submit a General Purchase Request:

1. Login to the EM Customer Service Portal using the direct link above.
   Remember to login using your EID email address YOUREID@eid.utexas.edu. 
   For more information on logging in go to EM Jira Service Management
   
2. Summary: Enter a title of the request like a subject in an email. 
3. Department: Select department from drop down menu.
4. Shipping Address: Enter shipping address for the receiver of the item(s).
5. Items to be Purchased: Enter name(s) of the item(s) with brief description(s).
6. Comments/Additional information: Enter any information supporting the purchase request.
7. Attachment: Upload any support documentation for this request.
8. Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
9. Click Send to submit request.

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There are two ways to contact Business ServicesFinance and Administration:

1. Email Business Services at EMSS-Help@austinFinance and Administration at EM-Support@austin.utexas.edu

• Find the email notification that you received when you submitted your request.
• Reply back to that email, just like you would a regular email with your questions or request updates.
• Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

• Create a new email to EMSSEM-Help@austinSupport@austin.utexas.edu. 
• Include the ticket number if you remember it.
• If you don't remember it, provide as much information about your original request so we can connect your requests.

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This option is only available if you have an established and created customer portal account. Need an account? Email EMSSEM-Help@austinSupport@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu. 
For more information on logging in go to EM Jira Service Management

• Select Requests on the upper right part of your screen next to your profile photo

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• Click SAVE to submit your inquiry to Business ServicesFinance and Administration.
• Check your email!  You will receive a notification that your request has been received and will be followed up by a Business Services Finance and Administration agent soon.

Need more assistance?

Contact

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Finance and Administration atEM-Support@austin.utexas.edu