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  1. Login to the EM Customer Service Portal using the direct link above.
    Remember to login using your EID email address YOUREID@eid.utexas.edu. 
    For more information on logging in go to EM Jira Service Management
  2. Summary: Enter a title of the request like a subject in an email. 
  3. Department: Select department from drop down menu.
  4. What type of Purchase is this? Select from drop down menu.
  5. Business/Vendor Name: Enter the official name of the business or individual.
  6. Does this vendor have an EID?: Select Yes, No, or Not sure
  7. Vendor Contact: Enter first and last name of the vendor contact you are working with.
  8. Vendor Contact Email: Enter the email address for the vendor contact.
  9. Vendor Contact Phone Number: Enter direct phone number for the vendor contact.
  10. How would you prefer communications with the vendor to be handled? Select one of three options to determine who corresponds communicates with the vendor.
  11. Date you first contacted the Vendor: Select date from pop-up calendar.
  12. Amount of Purchase Order: Enter PO amount. "$" sign not required.
  13. Shipping Address: Enter a full address for for item(s) to be shipped to. Not applicable for intangible purchases.
  14. Account number: Enter an account number if known. Leave blank if unknown.
  15. Will this require use of burnt orange or any UT logos or lockups?: Select yes or no.
  16. Comments/Additional information: Provide any purchase order-related information not requested above.
  17. Attachment: Upload quotes and Trademarks and Licensing approval, if required.
  18. Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
  19. Click Send to submit request.

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This option is only available if you have an established and created customer portal account. Need an account? Email EM-Support@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu
For more information on logging in go to EM Jira Service Management

  • Select Requests on the upper right part of your screen next to your profile photo

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