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- Copy the student's email address from the OS Ticket.
- Go to the ticket response and add the student as a "collaborator" to the ticket.
- Search for the email address - if the student is in OS Ticket their email and name will be displayed and can be added to the ticket.
- If the email address does not exist in OS Ticket, add email and name and then addGo to the ticket Post Reply and click on Collaborator.
- Hit the down arrow and highlight + Add New.
- Type the person's name and highlight the correct email address/person. If the info is correct hit Continue.
- If no email address/name is displayed:
- Go to the Create New User section of the box and type in Email Address and Full Name
- Scroll to the bottom of the box and hit Add User
- Verify info and hit Save Changes
- There will be an message above Post Reply stating the person has been added to the OS Ticket.
- Once the student added to the ticket, select the "Billing - Student Attempt to Pay with a PO" canned response.
- Edit the students name and click "Resolve' to close the ticket.