College students are required to pay for Quest with a Credit Card. The "Pay with PO" message is created when the student accidently hits PO instead of Credit Card. The process to inform the student so corrections can be made is as follows:
- Copy the student's email address from the OS Ticket.
- Go to the ticket response and add the student as a "collaborator" to the ticket.
- Go to the ticket Post Reply and click on Collaborator.
- Hit the down arrow and highlight + Add New.
- Type the person's name and highlight the correct email address/person. If the info is correct hit Continue.
- If no email address/name is displayed:
- Go to the Create New User section of the box and type in Email Address and Full Name
- Scroll to the bottom of the box and hit Add User
- Verify info and hit Save Changes
- There will be an message above Post Reply stating the person has been added to the OS Ticket.
- Once the student added to the ticket, select the "Billing - Student Attempt to Pay with a PO" canned response.
- Edit the students name and click "Resolve' to close the ticket.