College students are required to pay for Quest with a Credit Card. The "Pay with PO" message is created when the student accidently hits PO instead of Credit Card. The process to inform the student so corrections can be made is as follows:
- Copy the student's email address from the OS Ticket.
- Go to the ticket response and add the student as a "collaborator" to the ticket.
- Search for the email address - if the student is in OS Ticket their email and name will be displayed and can be added to the ticket.
- If the email address does not exist in OS Ticket, add email and name and then add.
- Once the student added to the ticket, select the "Billing - Student Attempt to Pay with a PO" canned response.
- Edit the students name and click "Resolve' to close the ticket.