There are times when you need to a person to an OS Ticket (i.e. some instructors want to be informed that a student is having technical difficulties with an exam. The process is as follows:
- Go to the ticket Post Reply and click on Collaborator.
- Hit the down arrow and highlight + Add New.
- Type the person's name and highlight the correct email address/person. If the info is correct hit Continue.
- If no email address/name is displayed:
- Go to the Create New User section of the box and type in Email Address and Full Name
- Scroll to the bottom of the box and hit Add User
- Verify info and hit Save Changes
There will be an message above Post Reply stating the person has been added to the OS Ticket.