Quest EID/UIN issues happen when a student has 2 or more active UT EIDs. This often happen when a student has a UT EID in high school and mistakenly get an additional UT EID when they start college at UT.
UIN is a DBMS sub-identifier field of an EID. It is used by the UT mainframe as well as Quest to identify a unique person (ie Joe Smith of Austin vs Joe Smith of Houston).
To approach this:
- login to Quest sysadmin and click Permissions and Users
- Click on Edit user info
- Enter student UT EID and click Edit button
- Notice the UIN code displayed below the UT EID - click the Update UIN button
- If the UIN field changes after pushing the button, the EID is fixed
- If the UIN field has not changed then send the student the UT IT helpdesk