Membership Prospecting, Billing, Tracking
- Deborah L Degezelle
- Vidauri, Simone M
How does this project fit with the strategy? | StatusACTIVE / INACTIVE / SHIPPED |
Problem space | |
|---|---|
Why are we doing this? | Problem statementWhat are the items remaining to be completed in order for Stage 2 to be a success? Impact of this problemThere's the possibility for an inefficient experience without membership automation. |
How do we judge success? | Complete automation of membership with the ability to easily amend the parameters for said membership. |
What are possible solutions? | Automate process to update member status once necessary product is purchased. |
Validation | |
|---|---|
What do we already know? | Product purchase amount per level of membership |
What do we need to answer? | Is there a grace period for payment? How will this effect membership? Will the anniversary date versus the payment date effect membership? |
Ready to make it | |
|---|---|
What are we doing? | Streamlined process fro customer billing. Membership that runs efficiently with fewest number of clicks and little room for error. |
Why will a customer want this? | No fuss, no muss membership. |
Visualize the solution | |
Scale and scope | Will have to get Ventas involved to realize goal |
Task List
- Vidauri, Simone M Document Phase 2 requirements
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