Frequently Asked Questions (FAQ)


General

Who is responsible for the content of my Microsoft 365 account?

You are the primary individual responsible for the contents of your account, including your email and files.  Maintaining the privacy of your account's content is important to the University, and all users are responsible for complying with the Information Resources Use and Security Policy (IRUSP).

If you are an employee of the University, you are responsible for maintaining records in accordance with applicable University policy and state law, including the UT Records Retention Schedule (UTRRS).

Content related to your role may be requested by your employing department or subject to open records requests.  If you leave the University, your department may request that your mailbox be archived to preserve business knowledge and processes.

What's the difference between Microsoft 365 and UTmail?

Microsoft 365 and UTmail (Google Workspace for Education) are similar - and sometimes complementary - messaging and collaboration platforms.  Each environment has its own set of applications you may use during your time at The University of Texas at Austin:

 

Microsoft 365

UTmail (Google)

 

Microsoft 365

UTmail (Google)

Eligibility

Current faculty and staff

Current students

Official visitors and affiliated workers

Current faculty and staff

Current students

Former students and retirees

Email Platform

Outlook

Gmail

Email Address

@utexas.edu, @austin.utexas.edu, @my.utexas.edu

And 100+ more

@utexas.edu

Email Storage

Up to 100 GB

1 GB/5 GB/20 GB (varies)

File Storage

OneDrive/SharePoint

Drive

Office Suite

Microsoft Office (Word/Excel/PowerPoint)

Google Docs (Docs/Sheets/Slides)

Chat and Video Calling

Microsoft Teams

Google Chat/Google Meet

Notes

Microsoft OneNote

Google Keep


Outlook (Email)


Outlook (Calendar)

Updating Your Official University Email Address

Faculty and Staff can update their official university email address in Workday:

  1. Log into Workday using multi-factor authentication.

  2. Click on Personal Information.

  3. Under Change, click on Contact Information.

  4. At the top of the page click Edit.

  5. Click the pencil icon to edit. Update your primary email address under the Work Contact Information section. Click the checkmark icon to save.

  6. Click Submit.

Your updated email address will start receiving university email communications within one business day.