Connecting to the Stat Apps Server

You'll need the Microsoft Remote Desktop app, free in the Apple App Store.

1. Open the Microsoft Remote Desktop app.
2. Click "Don't Allow" or "OK" if asked for Camera and Microphone permissions.
   
   
   
   
3. Click on the symbol with three dots in a circle and click "Import from RDP file..."
   
   
   
   
4. Navigate to the downloads folder
5. Select the wincompute.rdp file downloaded from the Prerequisite list and click "Import"
   
   

1. Double-click on the wincompute window and input the following when asked:
    
   
   
   1. Username: austin\yourEID (IMPORTANT: Be sure you are using the correct slash, it should be a backslash "\" and will not work with a forwardslash.)
   2. Password: Your EID password
      
      
      
      
2. Click "Continue"
3. After clicking "Continue" you will receive a DUO push notification sent to your primary DUO device. Accept the DUO push to proceed.
4. You're done! You should now be connected to wincompute.

1. Store the wincompute.rdp file in a convenient and easy-to-reach location.
2. Launch the wincompute.rdp file by double-clicking it.
   
   
   
   
3. On the alert pop-up, check the box that says, "Don't ask me again for connections to this computer"
   
   
   
   
4. Click on "Connect"
5. Under the "Enter your credentials" window, enter the following and substitute "EID" with your EID:
   
   1. Username: austin\yourEID (IMPORTANT: Be sure you are using the correct slash; it should be a backslash "\" and will not work with a forwardslash.)
   2. Password: Your EID password
      
      
      
      
6. Click OK.
7. You will now be receiving a DUO notification to your phone. You must accept the DUO authentication to finish connecting.
8. You're done! You should now be connected to wincompute.

Please check the following:

Your username to connect is using the correct slash. It should be "austin\yourEID", NOT "austin/yourEID"

If you do not have DUO enabled, or to check if you have DUO enabled, please follow the steps below.

1. On a computer, go to https://mfa.login.utexas.edu/
2. Log in with your EID and Password
- When you are prompted to authenticate, select 'other options' below the prompt.
- If you are experiencing an authentication loop, please try these steps in a private browser/ incognito window or after clearing your cached files.
3. Next click 'Manage Devices' at the bottom of the list.
4. Choose an authentication method (Because Duo Mobile is not paired you will need to select 'Phone Call')
5. Once the page reloads after authentication, select 'I have a new phone'
6. Select the 'Get Started' button and proceed
7. Ensure the Duo app is installed from your devices App Store and click 'next'
8. You will then have the option to scan the QR code by selecting the '+' in the Duo app or alternatively sending an activation via email using the 'Get an activation link instead' button.

Connecting to Stat Apps will authenticate with DUO using your default device. If you have an old phone still connected to DUO, it may be trying to reach that as the default. Please check your connected devices by following the instructions below.

Go to this page: https://utdirect.utexas.edu/apps/duo/register/
1. Do not go through the authentication, and click "Other options" instead.
2. Select "Manage devices"
3. Authenticate through DUO with your desired method
4. It should bring you to a "Devices" page, please make sure you have your current phone as the main device.

Your profile will need to be reset. Please create a ticket with CNS IT using our form and the Request Type "Reporting Wincompute issues" and mention you are having user profile issues.

Please create a ticket with CNS IT using our form and the Request Type "Reporting Wincompute issues" and mention you are having issues saving a file and the path of the location you are trying to save to.