Tutorials & Known Issues

Box Video Tutorials:

Following is continuously updated information about the status of known university-wide Box issues:

Issue	Description	Status	Last updated
Collaborator permission changes roll up and remove rights in parent folders	Changing folder/file Collaborators permissions via Properties >Collaborators apply these changes to parent folders. This destructively removes permissions and breaks sync for those folders, which can only be fixed by a high-level main campus reset.	Box is working to resolve the issue. We do not have an estimate for completion.	February 14, 2014
Unable to view large numbers of collaborators	If the number of collaborators on a folder is large, the Folder Collaborators window (Properties > Collaborators) may not display all collaborators. The bug causes the scroll bar to function improperly within the window, and the rest of the list fails to load.	Box is working to resolve the issue. We do not have an estimate for completion.	October 7, 2013
Display of notification emails in Outlook 2013	Notification emails from Box use HTML tables to display images. Outlook 2013 has a known issue with HTML table cell height, and this causes file and folder icons to be displayed incorrectly.	Box is working to resolve the issue. We do not have an estimate for completion.	June 13, 2013
File creation date	Box overwrites the original file creation date when you upload a file.	Box is working to maintain full file metadata. No firm time estimate exists for resolving the issue.	June 13, 2013
Difficulties previewing documents via iOS apps	Users with Previewer permissions are unable to preview documents in that folder via the iOS app because the app requires downloading the file first.	Users with Previewer permissions are unable to preview documents in that folder via the iOS app because the app requires downloading the file first.	January 10, 2013