PRC IT Helpdesk - Public

Welcome to the PRC Helpdesk Support Pages.

Routine requests are typically addressed within one business day.
PRC Helpdesk staff may escalate requests as needed.

PRC Technical Support

Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
Create a Ticket
Direct Email: helpdesk@prc.utexas.edu

Recent updates

• Add Health/Enclave Server Remote Setup for Mac

  Oct 14, 2024 • contributed by Paula Medrano
• Russell Server

  Oct 09, 2024 • contributed by Paula Medrano
• Yeager Server

  Oct 09, 2024 • contributed by Paula Medrano
• Yeager Server Remote Setup for Mac

  Oct 09, 2024 • contributed by Paula Medrano
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  Oct 09, 2024 • attached by Paula Medrano
• image-20241009-160318.png

  Oct 09, 2024 • attached by Paula Medrano
• image-20241009-160311.png

  Oct 09, 2024 • attached by Paula Medrano
• image-20241009-160137.png

  Oct 09, 2024 • attached by Paula Medrano
• image-20240930-140651.png

  Oct 09, 2024 • attached by Paula Medrano
• Screenshot 2024-09-27 at 1.59.40 PM.png

  Oct 09, 2024 • attached by Paula Medrano
• Screenshot 2024-09-27 at 1.55.01 PM.png

  Oct 09, 2024 • attached by Paula Medrano
• Accessing a Project Server

  Oct 09, 2024 • contributed by Paula Medrano
• Configuring the UT VPN for the Yeager Server

  Oct 09, 2024 • contributed by Paula Medrano
• Screenshot%202024-01-31%20at%2012.05.36%20PM.png?version=1&modificationDate=1707149004771&cacheVersion=1&api=v2&width=450

  Oct 09, 2024 • attached by Paula Medrano
• Screenshot%202024-01-31%20at%2012.08.22%20PM.png?version=1&modificationDate=1707148801487&cacheVersion=1&api=v2&width=220

  Oct 09, 2024 • attached by Paula Medrano

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