Maintenance:

ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page page of service availability and service delivery issues. Services may not be available during the maintenance periods.

Scheduled maintenance may occur every Tuesday from 6:00 pm to 8:00 pm.

In order to avoid disruption of the University Wiki Service, the installation of service, application and security updates will be performed during scheduled maintenance whenever possible.

Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page page.

Change notification: ITS will notify customers using the Alerts and Outages page page of service availability and service delivery issues for Wikis.

Additional maintenance events (MySQL database and Operating System Upgrades) will also be scheduled and listed in the IT Maintenance Calendar page.

Specific times are reliant upon service providers and will be published 5 business days prior on the IT Maintenance Calendar page. Service may be unavailable during these times to facilitate changes.

UWS - Service Level Agreement