EPM Support and Reporting

• EPM ITSO Metrics
• Jamf Operational Dashboard
• CM Operational Dashboard
• Endpoint Management Service Now Overview
• ITS Planned Maintenance Calendar
• EPM Change Schedule

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

• Create a Support Ticket in Service Now
• Create a Support Ticket via Email
• EPM Teams channel 
• ConfigMgr - Glossary of Terms
• Jamf - Glossary of Terms

Planned Maintenance

• ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
• Jamf: Every Tuesday, from 8 a.m. – 12 p.m.
• Jamf Server Upgrades: Wednesday 12 am - 3 am

• ConfigMgr - Glossary of Terms
• ConfigMgr - Reports
• ConfigMgr - Collecting ISORA Data
• EPM Dashboards - Jamf and MECM
• EPM Enhancement Requests
• Jamf - Collecting ISORA Data from Jamf
• Jamf - Glossary of Terms
• Jamf Training Resources
• MCM Training Resources
• New to Endpoint Administration: Quick Guide
• Teams: Endpoint Platform Community
• Texas Block 2.0 Blocking Apps/Services in adherence to Executive Order GA-48
  • Texas Block Indicator List
• Removal of Cisco AMP in adherence to Executive Order GA-48
• Texas Block 1.0 TikTok Block
• Sample Page
• Texas Block 2.0 Communication