Information Technology

IT Support Requests

The School of Undergraduate Studies (UGS) provides support internally through the IT Coordinator and covers support for all of our UT-owned UGS-assigned IT equipment including desktop computers, laptops, iPads, and phones. They also help support a wide range of ITS Services such as UT Backup, UT Box, and Office365.

To request support, send an email to: ugs.it@austin.utexas.edu

Typical Desktop Support Requests:

• Computer won't start up or crashes spontaneously

• Inability to login to computer

• Virus warnings or system compromise

• Applications freeze or crash spontaneously

• Outlook crashes or won't sync to Exchange server

• Shared Exchange calendar issues

• Poor performance (running slow, freezing up)

• Printing problems**

• Software installations and/or updates

• Operating system updates

• Relocation of computers and phones

• Network issues (no data or phone connectivity)

• UGS FileMaker Pro server access

• Data recovery

• UT Backup alerts

• UTBox issues
  
  
  

**NOTE: All hardware issues for Ricoh printers are supported under separate contracts and are to be serviced by them.