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LAITS Server Support Policies
LAITS Server Support Policies
- Mark LaForest
Owned by Mark LaForest
- Customers/employees will abide by the University's Acceptable Use and Security Policy, UT Systems Information Resources Use and Security Policy, or Texas state laws. Failure to abide by the policies and laws set forth by the University or state will result in immediate account suspension.
- All LAITS-supported Windows servers must have ISO-recommended security tools installed, including Nessus clients, as outlined by the UT ISO Security Office policies.
- All LAITS support server systems will be monitored by Nagios.
- Customers are required to notify LAITS whenever they receive a notification from the Security Office about a potential security issue with one of their systems. LAITS usually receives most notifications about security issues from the Security Office, but not all.
- Customers are required to keep operating systems and applications licenses current. LAITS will not attempt to override a license that has expired.
- Customers that own physical servers supported by LAITS must have an active support agreement with the hardware vendor. LAITS will not support systems that are not under support or older than seven (7) years old.
- All LAITS supported Systems will have a virus scanning software installed. This includes Linux systems and any system that supports virus protection software.