You will receive an email notification confirming receipt of your request.

• All requests received through the portal and via email will create a "ticket" used to track and send status reports.

• Each ticket is assigned a number that identifies with the request.

• Ticket numbers look like this: EMSS-#####

Note:  The EID email address used to access the EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.

Email Finance and Administration at EM-Support@austin.utexas.edu

• Find the email notification that you received when you submitted your request.

• Reply back to that email, just like you would a regular email with your questions or request updates.

• Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

• Create a new email to EM-Support@austin.utexas.edu. 

• Include the ticket number if you remember it.

• If you don't remember it, provide as much information about your original request so we can connect your requests.

This option is only available if you have an established and created customer portal account. Need an account? Email EM-Support@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu. 
For more information on logging in go to EM Jira Service Management

• Select Requests on the upper right part of your screen next to your profile photo

Open

• Select Created by me

Open

• From the drop down menu, select Any Status to show all requests sent via customer service portal

• Click on the ticket number under the Reference column to open ticket

• From the ticket, you can view the Status and Activity of your ticket.

• Scroll down to Add a Comment

• Begin typing in the comment box to open up additional options such as attaching a file or entering URLs

• Questions or comments can also include links, attachments, and tables.

• Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

• Click SAVE to submit your inquiry to Finance and Administration.

• Check your email!  You will receive a notification that your request has been received and will be followed up by a Finance and Administration agent soon.